Operations Analytics Dashboard — TelNova Communications

One workbook. One source of truth for operational decisions.

Every figure below is generated from Operations_Analytics_Workbook.xlsx — network reliability, incident management, field service, customer support, capacity and inventory data for a fictional converged telecom/ISP operator. This page opens instantly from a build-time snapshot; use Reload live from Excel to re-read the workbook directly when serving this project over a web server.

Network-wide average uptime — serving 1,047,500 subscribers across 4 regions As of —

Executive summary

Auto-generated highlights from the current dataset

Headline metrics

Computed live with AVERAGE / SUMIFS / COUNTIFS formulas in KPI_Dashboard

Network reliability

48 months uptime, 24 months incidents + 12-month forecast

Network uptime by type

Monthly average, last 24 months

Incident volume + 12-month forecast

Holt's exponential smoothing

Incident management

Last 24 months, 3,209 incidents

Incidents by severity

Top root causes

MTTR by severity

Average resolution time, minutes

Incidents by region

Company-wide MTTR trend

Field operations & service delivery

Last 24 months, 86,479 orders

Service order volume trend

First-time-fix rate by order type

Avg. cycle time by order type

Days from scheduled to completed

Order volume by region

Customer support operations

48 months

Call volume & ticket backlog

Handle time & first contact resolution

CSAT trend

Abandonment rate trend

Network capacity & infrastructure

Latest month + 24-month trend

Capacity utilization by network type

Capacity utilization trend, by region

Maintenance & asset health

Last 24 months

Preventive vs. corrective maintenance

Monthly trend

Maintenance cost by region

Supply chain & inventory

Latest month, CPE stock by region

Stock level vs. reorder point, by equipment type

Lead time by equipment type

Operations planning & network risk

Model output — see Incident_Forecast, Demand_Forecast, Capacity_Exhaustion and Network_Risk sheets for full methodology

Field service demand forecast

12-month blended trend/growth-target forecast

Network risk distribution

Months to capacity exhaustion

Projected time to cross 90% utilization, by region/network type

Network risk score, by region

Highest-risk region / network-type combinations

Ranked by network risk score, with the leading contributing factors

Region	Network Type	Avg. Monthly Incidents	Utilization	Risk Score	Band	Top Drivers